3 Ways Banks and Lenders Can Deepen Existing Customer Relationships
In the age of the empowered consumer – a consumer with more choices than ever before – people expect a seamless journey across all channels.
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The Roadmap to Better Tech Implementation
Every company is a technology company. Try naming one consumer service that isn’t supported by a layer of technology that was implemented to make...
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Four Top Priorities for Financial Services CMOs in 2019
We’re now well into the era where marketing must be a revenue driver (not a cost center). CEOs throughout financial services expect this.
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Recruiting and Retention: Fifty-Eight Percent of Employees Say Technology Factors into Their Decision To Take a Job
Salespeople today must use technology to interact with branded content and generate a steady stream of leads.
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Banks and Lenders: How Do You Humanize Complex Financial Transactions?
Over the past month, the Total Expert team has been on the road hosting Accelerate 2019 in San Francisco, Chicago, Dallas, Charlotte and Boston.
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4 Ways Retail Banks & Lenders Can Emerge Victorious in the Amazon, Uber, Netflix Era
Customer expectations are changing faster than ever in the era of Uber, Amazon and Netflix.
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Bridging the Cultural Opportunity Along the Customer Journey in Mortgage Lending
In 2017, 46.2% of Latinos in the U.S. owned a home—more than 7 million in total. Hispanics are the only demographic to have increased their rate...
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Three Ways to Separate True Tech Partners from Mere Vendors
With better technology elevating consumer expectations every few months, there’s never been a more exciting or terrifying time for bankers and...
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The Modern Mortgage Experience - Personalize and Then Get Personal
Technology automates. Humans elevate.
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Four Things That Will Set You Apart from Your Competitors
Digital transformation is changing the elements that give your organization a competitive edge in an age of unprecedented change: your people,...
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